Building A Remote Call Center With JavaScript(blog.phono.com)

blog.phono.com

Building A Remote Call Center With JavaScript

http://blog.phono.com/2011/03/22/building-a-remote-call-center-with-javascript/

1 comments

1. dupe: http://news.ycombinator.com/item?id=1798036

2. it's using Flash for the actual voice stuff

1. The item you link to is not a dupe - it's the launch of the Phono SDK. The link here is for a blog post that explains how to build a call center using the Phono SDK.

2. Flash is currently used for a small part of the interaction to deal with the actual microphone and speakers. The Phono architecture is explained here:

http://blog.phono.com/2010/10/25/behind-the-phone/

I know that the Voxeo Labs guys are working on other ways to control the microphone and speakers without using Flash. (I work for Voxeo, but not in the Voxeo Labs team.)

ericmoritz15 anni fa

Voxeo is a cool product, I used you all ten years ago for a coupon redemption app using CallXML I believe.

danyork15 anni fa

Very cool!

markjheadd15 anni fa

it's not a duplicate post, although both posts talk about Phono.

This post describes a very unique project that uses Phono as one of it's components (it also uses CouchDB, CouchApp and Node.js)

As to Phono's current use of Flash to access the speaker and microphone used for a phone call, the comments in the other post you reference more than thoroughly explain the rationale for this, and the current state of HTML 5 with respect to capturing input from a device.