It's because they don't know or even understand what customer or customer service is, they automated pretty much everything and made sure on humans are involved. This is to drive profits and grow in scale and cut people/cost.
They use to be the standard for great software products (like gmail), not anymore all their products now suck, full of bugs and barely useable (pretty much reminds me of microsoft 10 yrs ago)
After Eric schmidt in the reigns, they've become one of most profit minded and evil companies of all.
I like him for his entrepreneurship and big bold bets.
However related to Twitter, looking what's happening since his first tweet, this was the plan all along. Come up with an excuse to get out of the deal. Just he was trying to cash in all the marketing he can like always.
I don't think its going to work the way he thinks in this case, its atleast going to cost him $1b
JIRA is the definition of building everything for everybody and let them customize it, it's got complex and to a point highly productive engineers don't want it anymore, it's a OVERKILL!
Use of bots to flag and block content is getting from bad to worse.
We had a YouTube video that we manually recorded and uploaded. Some random guy no way related to it claimed copyright without any proof and YT immediate removed from listing.
The appeal process is so complicated and probably have to deal with another bot, it was not worth the process so we just ignored.
What i've learned is, if anybody want to blackmail or jealous of your channel, all they have to do is submit a request and your video will be out with an endless and almost impossible appeal process.
That's because most of the people got online via mobile phone. It only grew significantly faster due to Covid and Indian market flooded with cheap smartphones made locally as well as from China.