Yev from Backblaze here -> That sounds very strange. I've asked our ops team and they said if you can provide the serial number of the drive you have we can track it. Would you be able to write in a support ticket w/ the serial number of the drive you bought so I can personally flag it and investigate? Once done you can write the ticket # here and I'll follow up with the team -> https://help.backblaze.com/hc/en-us/requests/new.
Yev from Backblaze here -> we LOVE this series (and so do a lot of folks in the industry) - Drive Stats Guru Emeritus Andy did retire, but we have a new team that's adding some interesting observations and data breakdowns into the mix.
Yev from Backblaze here -> Interestingly we thought about this kind of thing. That's partially why we left the link "naked" instead of hyperlinking text and added alternative instructions underneath it for the password reset to give security-minded folks a way to take the action without clicking anything.
Understood, thank you for the context. One of the items we're working on right now is revamping the web console which does need some TLC as you've mentioned. If you'd like me to re-up the ticket, I'm happy to give support the heads up if you're still in need - and I've let our product team know about the issue you had with the UX.
Yev from Backblaze here -> I'm sorry to hear that was the case and that you were affected by the fires in LA. It's true that Groups may not be required depending on what you were trying to do, but I'm saddened to hear that your experience with support was less than ideal. If you can send me your ticket number, I can have support management review the ticket.
Love that! I think I re-shared your tweet about it a few days ago! I've been kinda staring at it on a loop on my monitor, fun to watch the balls bouncing around :D
Yev from Backblaze here -> you're welcome! Glad you like and we also wish they did! That's one of the reasons we started doing it, we wanted to know :D
Yev from Backblaze here -> When we started this, we did so with the intent of sharing data and hoping that others would do the same. We see glimmers of that here and there but it's still so fun for us to do and we're expanding on it with Networking Stats and some additional content that's going to be coming soon including how these inform our infrastructure deployment. Fun stuff :)
Yev here from Backblaze -> This is something that our engineering team is taking a look at. We've been able to successfully upload files over 1TB internally, so we're trying to chase down what's triggering those error messages. From what I can gather the client should certainly upload files over 1TB, but something wonky is going on this case. We're looking at it though!