You can't even get coins counted for free at retail banks anymore. Cash handling is too expensive even for the place that ostensibly provides cash handling services to the general public.
Their virtual pet game is creepily connected to their social media platform and has poor performance on low end phones, like the kind kids typically have. Their company has a huge problem at the leadership level if they are making those kinds of enormous mistakes. Maybe selling will fix it.
I was under the impression that this is the exact kind of thing that violates the GDPR. That is.. processing an identifier (IP address) to do something more (track user actions across multiple requests) than what is required (route traffic to the server).
My recent experience with wanting analytics for an enterprise application was that for my limited needs, it was easier to roll my own than to deal with evaluating all the options and integrating with another service. There are already a ton of privacy focused alternatives to google analytics. So many such that finding one that serves a niche is practically ungoogleable.
Its controversial because if the market could bear a price increase, it would already bear it. The left hand side of your inequality is already at a local maximum, and can not be raised to pass on costs to the consumer.
A personal example for me is that on the iphone, the default view shows me 24 icons, which is way too many to be useful. Its so useless, in fact, that most tech savvy users simply swipe up and use the search feature. But there's no way to know that you can swipe up to get to the search feature, leaving most non-tech-savvy users to visually inspect pages of icons, one at a time, until they find the app they are looking for.
I think a society where people mean what they say and say what they do is preferable to a society with more implied expectations.
So go ahead and take care of me, but put it in writing. In my experience its pretty common for small businesses to have wishful thinking and have a desire to take care of the team, but for one reason or another, be unable or unwilling to actually follow through once they get into the details of it.