It's Ireland. Europe generally has higher expectations of the behavior of companies. The 'unapologetic and robotic' style of communication is very American. It literally costs nothing to be a bit kinder. They spend a fortune building their image as a great place to work then nuke it when the going gets tough.
Not that anyone should believe all that 'we're a family' garbage anyway, for any company.
I pity those who missed out on those tech golden decades of the 80's and 90's. The very idea of email was revolutionary. Getting news on demand while others waited for newspaper deliveries or set time TV shows was thrilling.
This is probably why Weird Science is one of my favorite films, because it captures that period where imaginations ran wild. The simple video games were fine as we used our imagination to fill in the gaps.
Tech these days has long lost it's magic. The 'AI' boom tried to recreate the buzz with nonsensical claims that it has failed to deliver. It's all smoke and mirrors these days.
I think the last time I was truly wowed was when Shazam appeared. That was 23 years ago.