I've got a slightly tangential question on this topic if you will. Do you track any stats on how many people have trouble with either finding or using the "forgot password" process? I'm asking because our web app follows standard forgot password process (the "send me a hashed link to the reset password page via email" version) but 25% of calls to our helpdesk (>1000 per month) are requests for help to reset their password. We've tweaked the process numerous times to try and make it more visible/easier, but the numbers remain pretty much the same. I'm curious as to whether anybody else is seeing similar numbers?