sorry I didn't read ALL the posts (so sorry for redundant information) but we have dealt with some of these woes before. Although PayPal does have some crazy requirements for PCI compliance and so fourth using PayPal would solve two of your problems;
1 - requiring tracking numbers for the release of funds 2- Being able to reach someone by phone. We have a direct number for a real human at PayPal, he is always the same human and knows who we are.
PayPal will require some reserves for charge-backs (depending on your volume & historical charge back rates)
We run millions of dollars with PayPal and aside from reserves it has been a pretty great experience. To answer an earlier question of why not a traditional merchant account, no one has been able to beat the MPF to date.
We have also ran pre-orders for items that did not ship for 2-3 months, clearly stated the ship date and had a extraordinary amount of complaints to our support staff, BBB, and even charge backs before the ship date. People do not read. When ordering my DODOcase even being one of the ADHD apple fanboys in question I clearly understood when I could expect the item to arrive (still not at the finish line yet). I feel your pain though, nothing is worse then doing everything right and having a successful product only to have all your funds tied up with the bank, good luck.... Can i have my DODOcase now?
1 - requiring tracking numbers for the release of funds 2- Being able to reach someone by phone. We have a direct number for a real human at PayPal, he is always the same human and knows who we are.
PayPal will require some reserves for charge-backs (depending on your volume & historical charge back rates)
We run millions of dollars with PayPal and aside from reserves it has been a pretty great experience. To answer an earlier question of why not a traditional merchant account, no one has been able to beat the MPF to date.
We have also ran pre-orders for items that did not ship for 2-3 months, clearly stated the ship date and had a extraordinary amount of complaints to our support staff, BBB, and even charge backs before the ship date. People do not read. When ordering my DODOcase even being one of the ADHD apple fanboys in question I clearly understood when I could expect the item to arrive (still not at the finish line yet). I feel your pain though, nothing is worse then doing everything right and having a successful product only to have all your funds tied up with the bank, good luck.... Can i have my DODOcase now?