Sometimes you just need to deal with someone who is not only outside of the original situation but has the power to do something about it. The complete corporate directory isn't available for people to sift through to find someone to help us. We just know about customer service...and the CEO (more or less). For example, back when the white plastic MacBooks came out, my wife got one -- it was riddled with problems, including case cracking and loads of other problems (don't remember them anymore). Long story short, months of getting no where with regular Apple support (going through repairs, weeks w/o her laptop), she emailed Steve Jobs. She got a brand new laptop as a replacement. It's unfortunate to have to contact a CEO to deal with a seemingly low-level problem but as customers paying thousands of dollars (on a MacBook, or over the course of a cell phone contract), when we have a problem that we can't get rectified through low-level employees and their supervisors, what are we supposed to do?
I'm wondering about the automation as well -- this is something I would use, between buying/finding stamps, envelopes, etc...I rather pay a premium for the few times I need to snail mail something.
Its /kind of/ sold out - if you refresh enough it will allow you to add it to your cart. I took me about 30 minutes of refreshing, and about 15 failed attempts to add it to my cart, but I finally was able to check out successfully with a 16GB Nexus 4.
I had a similar issue at an apartment building. I just setup a new Google phone number (with a local area code) and had the number forward to my cell phone, and then to my wife's cell phone if I didn't pick up. So while I didn't have the cool PIN thing, I could let someone in if I was out since it forwarded to my cell phone. I only bring it up because I wouldn't pay for this solution when the free one (which is nearly if not as good) exists.