I was in a call with microsoft support once. The azure management portal was giving me a 500 error, and I had to get an alternate login or something to take some servers down and to put some up. Anyway, the conversation consisted of some Indian guy dispassionately reading and re-reading the same monologue about how sorry they were, and that my business is so important to them. Finally I snapped and told him that I'm not interested in apologies just give me a new account, get rid of the 500 error or do my bidding manually. That did a fat load of good, as he redoubled his efforts and reread everything again. With more dispassion and more emphasis on words, as if I was hard of hearing. The rage I was feeling at the time, can not be described with any words of man.