That much is true. I guess you're lucky with your son. My daughter sleeps so badly I've discovered a new side of my wife called "apocalyptic night mommy".
Yeah, I don't consider an apology that blames ME an apology. You screwed up, full stop. You're shirking your responsibility if you're talking about my response to your mistake.
sure, discoverability. I guess what I want as a user is for Excel to tell me, "you're formatting a lot of cells the same, have you heard about format painter?" ... though as Clippy that was a little obnoxious.
Random question -- does any operating system or application, having noticed you did something the hard way, say, "hey, next time, hit Ctrl-% when you want to do that?"