I am writing to express my thorough disappointment with the decision for Jetbrains to switch to a subscription based model.
While I understand the need for businesses to monetize, I feel that this monetization strategy is completely over looking the needs and desires of your historically loyal user base. I could understand this decision if your products were serviced-based or hosted (i.e. cloud) solutions, but as a stand-alone, desktop software this decision only serves to benefit one party.
Not only are you questioning historically loyal users by continuously asking them to show their support for your product, you are literally devaluing your product by requiring me to repurchase it on a recurring basis. No longer do I have the option to purchase a high-value, life long, perpetual license for your product. I do not understand how Jetbrains can drag themselves to the ranks of often, lackluster subscription based software.
I have long been a loyal and vocal advocate for Jetbrains software and customer service. Your software does make my job easier and I do enjoy using it. Your customer support and involvement with your loyal community has long been top notch. I often go out of my way to explain why I love using your products, like Webstorm and PHPStorm, and have convinced many people to switch to Jetbrains. After this decision, I have no desire to continue advocating your historically incredible software and intend to make it very clear to potential users of how you’ve decided to treat loyal users.
This decision shows a lack of empathy for the community you have worked so hard to build and I am extremely concerned about your future considerations of myself and the rest of the community. Unless Jetbrains decides to amend this new policy with consideration for traditional, perpetual based licenses, I will no longer be purchasing new offerings. I will use the current version of software. When I feel they are no longer suitable for use, I will look for alternatives offering perpetual licenses or simply use a text editor.
Again, your software does make my job easier and I do enjoy using it, but I want to make it clear that I do not need to you your software. There are plenty of acceptable alternative IDE's and, of course, I can always use a standard text editor.
I hope Jetbrains can recognize the error of their ways and address this issue in response to the community. I want to continue enjoying your products and advocating for a historically incredible brand.
If you are upset by this change, please let Jetbrains know! Customer input has helped companies reverse similar policies in the past.
You can quickly customize and send it out here (this site has been a side project for me): https://www.sincerelyme.org/everything-else/jetbrains-subscr...
------
It's also copied into the post below:
Email at: [email protected]
Facebook at: https://www.facebook.com/JetBrains
More at: https://www.jetbrains.com/company/contacts/
----
Dear Jetbrains,
I am writing to express my thorough disappointment with the decision for Jetbrains to switch to a subscription based model. While I understand the need for businesses to monetize, I feel that this monetization strategy is completely over looking the needs and desires of your historically loyal user base. I could understand this decision if your products were serviced-based or hosted (i.e. cloud) solutions, but as a stand-alone, desktop software this decision only serves to benefit one party.
Not only are you questioning historically loyal users by continuously asking them to show their support for your product, you are literally devaluing your product by requiring me to repurchase it on a recurring basis. No longer do I have the option to purchase a high-value, life long, perpetual license for your product. I do not understand how Jetbrains can drag themselves to the ranks of often, lackluster subscription based software.
I have long been a loyal and vocal advocate for Jetbrains software and customer service. Your software does make my job easier and I do enjoy using it. Your customer support and involvement with your loyal community has long been top notch. I often go out of my way to explain why I love using your products, like Webstorm and PHPStorm, and have convinced many people to switch to Jetbrains. After this decision, I have no desire to continue advocating your historically incredible software and intend to make it very clear to potential users of how you’ve decided to treat loyal users.
This decision shows a lack of empathy for the community you have worked so hard to build and I am extremely concerned about your future considerations of myself and the rest of the community. Unless Jetbrains decides to amend this new policy with consideration for traditional, perpetual based licenses, I will no longer be purchasing new offerings. I will use the current version of software. When I feel they are no longer suitable for use, I will look for alternatives offering perpetual licenses or simply use a text editor.
Again, your software does make my job easier and I do enjoy using it, but I want to make it clear that I do not need to you your software. There are plenty of acceptable alternative IDE's and, of course, I can always use a standard text editor.
I hope Jetbrains can recognize the error of their ways and address this issue in response to the community. I want to continue enjoying your products and advocating for a historically incredible brand.
Sincerely,
{Your Name}