exactly, same in this case. I expect Rackspace should ask pandaform to investigate the case and shutdown the phishing site. I won't expect the whole pandaform would be taken down.
Also pandaform doesn't allow use to put any script or password field in the form, which the quality of the "phishing" form is not as serious as what we thought as a normal phishing site do.
The problem here is Rackspace as a infrastructure provider judging on behalf of service provider. They give no explanation of the complaint details or why it is justified.
Many comments here take the phishing as "a fact", their terms might grant them the power to shut any server down but this is a threat I think every startup should learn if they use Rackspace Cloud or consider to. And we learnt that.
24 hrs is not just for respond to remove the content, it is also for the server providers to verify the complaint and react responsibly.
@matrix, I think overall direction is correct, Rackspace should try their best to notify their customer if they received complaints. However the ridiculous point of this case is totally shutting down all servers of a startup in just 1 hour, which is really horrible. Instead I believe they should at least give 12 - 24 hours for a startup to react and investigate before taking down all their services?
Is that really on the same direction that they want to serve startups?