Most SaaS platforms have at least half a dozen of analytics tools to measure every single behavior. But most don't actually engage the client directly using a customer sentiment framework, like Net Promoter Score. This type of feedback is crucial for company growth.
We measure everything in our SaaS offerings with web analytics, mobile analytics, click-throughs, eCPM, etc - but what about true customer satisfaction?
The Net Promoter Score (NPS) is probably the best and most researched customer feedback metric.
I launched this because I felt the need for it in may latest projects. Basically now you can measure and manage customer feedback as rigorously as you now measure and manage profits. It's based on the famous Net Promoter Score.
Launched this because I felt the need for it in may latest projects. Basically now you can measure and manage customer feedback as rigorously as you now measure and manage profits. It's based on the famous Net Promoter Score.
When I really like an article / post, I will try to "share the love" with the social media vehicle that website recommends. Having just one button for one network / aggregator tells a lot.
Do you have a personal brand on the web? Do you blog? Do you publish code on services like github? How influential are you in the digital world - what's your social media presence? These are the strengths that matter!
Also, use this characteristic as a strength, in interviews introduce yourself "Hi, I am ____ - because I stammer, by web work is the best you'll find".