That’s a bit of a leap. It looks like fully automated compliance from the existing services. From collection to remittance is about 3-5k a year. With more competition it will likely become cheaper.
Unfortunately they don’t have transparent pricing. So it’s a bit of a mystery. We were in the middle of getting a quote but then found TaxJar thanks to this thread and are going to try that. I prefer the pricing being up front.
We’ve been looking at tech solutions for calculation / remittance. So far only found Avalara. I’d be surprised if PayPal, Stripe, and others won’t step into this now that it’ll be fairly profitable.
They definitely have a ticketing system, and they do have support that knows what they're doing. Maybe it's just business support or something? We haven't run into issues like this when we call.
Do people not realize PayPal has phone support? It's not some black hole of support. Just call them up like a normal company... they've been helpful for any odd issues we've had in the past.
I did try reaching out to some employees on LinkedIn. While I saw some profile views none actually replied back. I'm sure there has to be a team at Instagram who handles this stuff but finding / contacting them has been incredibly difficult. Starting to run out of ideas and the exploit is still active.
Phone support said emails sold probably start going out Monday. But maybe Wednesday. If we switched to a Pro account it'd still be a few days for that IP to 'warm up'. We had no choice but to switch to Mandrill.
Very weird. Perhaps their European service differs?
I've never had to call them to set anything up. Black Friday they handled our volume with no hiccups. I can't remember if there's been a time when their endpoint was down for us.
UI and dispute resolution is personal preference. I think the new interface is nice. Much faster than the old one. Easier to use. Search works. We only search by email address / last name though.
Dispute resolution through other vendors, like Braintree before being acquired, was handled via snail mail and fax. In comparison PayPal's process is amazing. You also didn't have a chance in hell of winning a chargeback with Braintree. At least PayPal offers some protection and will see the process through. If your customer wants their money back without contacting you they can do it anytime they please. That doesn't have anything to do with PayPal.
We've been using PayPal for over 10 years. High volume. No complaints. Their dispute resolution service is better than others we've tried in the past (Braintree, BluePay). Fees are solid. Customer support team are pretty on top of things (if you feel like picking up a phone).
Seems like people like to pick on PayPal because they want to see the new 'startups' win. But PayPal doesn't have to lose for them to win.
To expand. We thought about switching to Stripe once. Implementation was fairly annoying compared to PayPal's which was surprising considering how loved they are by the dev community. Their fees were much higher. Support couldn't answer some relatively easy questions. Stupid turnaround time for bank deposits.
I can understand how getting setup with a Stripe branded payment form is easy and saves some hassle for a new project. But as an established business they don't bring much to the table. We passed and skipped the obligatory 'X Sucks Because Y' article.
It's just an automated ad promoting a product. I'm sure that company saw other ads when logging in on different days. Is it silly that they advertise it on high risk accounts? Maybe.. but it's nothing nefarious.
Might want to change the name, Radium is an internet streaming application that has been around for years. People might find it confusing, I did..: http://catpigstudios.com