Given the owner's complaint, I find it odd that when I clicked the Room & Amenities link at the bottom of lunabluehotel.com, the link was dead, or at least, timing out repeatedly.
I don't see much downtime. I use in the morning, say till 10 or so, and in evening after 6:30. When are all the downtimes? I'll hit a glitch from time to time but it's usually very short-lived.
I don't know - they finally got funds together to hire a couple or three folks, so maybe uptime will improve. Reddit users won't deal well with mucho downtime. Something will get done. If there is another comparable site or community, I haven't heard of it.