Hi, Stripe's support keep telling us it is a a bank error.
According to stripe logs, a successful transaction has 3 steps: create a token (/v1/tokens), then the customer (/v1/customers) and finally generate the payment (/v1/charges). At the moment, all the transactions are falling when they receive the customer (/v1/customer). I am not sure what's causing the issue, I am requesting to talk to an engineer to get any response other than "talk to your bank" (we have talked to them 4 times already :(
Thanks for giving me the chance to clarify what's going on.
We are using stripe's api in the frontend to generate a token and then it to our backend in order to generate the "customer" and the "charge". Our backend is on Rails so we are using stripe's ruby gem.
We should talk. I used to work with universities.