www.inbenta.com provides a similar service based on natural language processing of the users' questions through comments, email, phone and search engine queries. It is offered in many languages.
I'm Catalan. I configured everything in Catalan. My personal computer OS is in Catalan, the browser is in Catalan, asking for Catalan as preferred language and English otherwise, and many many many websites as well as desktop applications keep thinking I'll be happy reading Spanish. No Catalan, no English. Spanish. And there is no way to help it.