bready · HackerTrans

vor 13 Jahrendiscuss

Customer service is absolutely part of the commitment. It's a huge part of why we've had such phenomenal growth and have so many fantastic clients. We are absolutely intent on delivering that for years to come and wouldn't consider anything that would degrade our service. More on that in my response above.

bready

vor 13 Jahrendiscuss

I'm no babe in the woods. I've been through multiple acquisitions in the past as well as multiple funding rounds. With either you run risk of meaningful changes for employees and customers if you don't choose well and structure properly. Lots of founders and CEOs take the cop-out of "I didn't know." You won't find any of that here.

When I give my commitment and my word that we won't do anything that would compromise our product or our service, I do so with eyes wide open. Again, I'm not making any statement about the rumors that others are fueling. However, I do want to be very clear about our principles and the fact that everything we do will be driven by our commitment to deliver great products and fantastic service to our customers. That means I’d have to be very confident in our ability to do that for any path we choose – with no cop-out of “I didn’t know”. There will be no deviation from that – you have my full commitment on that.

bready

vor 13 Jahrendiscuss

I'm CEO at Braintree. I'm not going to comment on any of the rumors that are being circulated. I will tell you that we won't do anything that would compromise our product or our service. We are all fully committed to that. More on that here --> https://www.braintreepayments.com/blog/more-committed-than-e...

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