Sorry you're having a sub-optimal experience. Can you send an email to [email protected] and reference this post and the ticket # for your support ticket? I'll make sure our team has their eyes out and prioritizes it.
i agree with the semantics and that startups are taking on a broader definition than they once use to, but i think it boils down to one thing: startup vs. company = business plan vs. business model. steve blank provides a lot more detail into this comparison - http://t.co/ObGV2jf