Twilio blocked our account and with it hundreds of our customers [resolved]312 points·by _ikfm·vor 5 Jahren·156 comments
_ikfm·vor 5 Jahren·discussYes, it's active now after almost 7 hours. Thank you!I plan to update everyone on what happened as soon as I get some sleep first. I've been up since 7 am and it's 2 am now. The incident started at 7 pm.
_ikfm·vor 5 Jahren·discussIn this time and age I think it's inevitable. Think AWS instead of Twilio for example.
_ikfm·vor 5 Jahren·discussEven if we wanted to do this, this process can take days and sometimes even weeks.
_ikfm·vor 5 Jahren·discussI can open tickets with my existing account but they are not replying.Thank you! We are still here with the team trying to find someone who can help us.
_ikfm·vor 5 Jahren·discussYeah, I guess so. I'll keep trying everything I can since our customers can't wait and are losing business because of the downtime.Thank you!
_ikfm·vor 5 Jahren·discussYes. When I select the option for support they just play a message saying that I should open a ticket via email instead.
I plan to update everyone on what happened as soon as I get some sleep first. I've been up since 7 am and it's 2 am now. The incident started at 7 pm.