Thanks for your feedback.The creation of new C2 and ARM Instances is no longer possible for customers who do not use these offers, but we have considered those who still use them. Their quota per offer has not been reduced to zero, but to the number of instances they have plus one, which lets some flexibility to prepare migration before end of life on December 1st, 2020.Regarding SLA, we work hard to satisfy you and we invite you to give a try to our General Purpose Instances: https://www.scaleway.com/en/virtual-instances/general-purpos.... They have been designed for critical production needs. Regards -AA