Ask HN: handling customer support calls as a small business?

1 pointsby arkitaipvor 13 Jahren1 comments

Are there any cheap phone systems that a small business can use for customer support phone calls? Our support staff is really just one guy but we would like some order and efficiency.

We need basic functionality like:

* allow callers to select a menu option and placing them in different queues depending on the option they've selected.

* set up opening hours so that callers are greeted with a message after a certain time of day.

* allow callers to enter their member id and password so that it might be retrieved by support staff.

1 comments

dvdandvor 13 Jahren

Here is quora topic that is along the similar lines and one of the solutions mentioned could work for you.

https://www.quora.com/What-is-the-best-virtual-hosted-PBX-pl...