Freshdesk Wants To Make Customer Service Fun With Game Mechanics(m.techcrunch.com)
m.techcrunch.com
Freshdesk Wants To Make Customer Service Fun With Game Mechanics
http://m.techcrunch.com/2012/09/17/freshdesk-wants-to-make-customer-service-fun-with-game-mechanics/
3 comments
I wanted to get other hn'ers thoughts on this. As someone who's done technology support for 15 years, I would be offended and insulted if someone tried to change my job into a game.
sounds like the typical current consumer web gimmick. I am sure the mention in techcrunch is well worth the silliness of it all:)
Actually, reading this blog post http://blog.freshdesk.com/the-freshdesk-story-how-a-simple-c... it sounds like they kind of know what they are doing. There's a huge need for non-crappy helpdesk software. I wonder if the gamification was a last minute addon?