Why this Facebook Post Could Destroy a Business(forbes.com)

3 pointsby jakeludingtonvor 14 Jahren1 comments

http://www.forbes.com/sites/kellyclay/2012/08/06/why-this-facebook-post-could-destroy-a-business/

1 comments

So basically someone posts on Facebook that they got lousy service, 90k people comment, and the company responds how?