Ask HN: A better way to do customer support for small teams?
4 comments
We have built out Atlas just for a use case like this. Check out our Slack integration here: https://atlas.so/slack-connect
Could it solve your problem, if you and your teammates were in a long video meeting through virtual frosted glass with this tool:
https://meetingglass.com/
It this case, you would have your teammates literally at your fingertips, and could ask them questions right away.
https://meetingglass.com/
It this case, you would have your teammates literally at your fingertips, and could ask them questions right away.
This has been working very well for us. Been using it for almost a year now https://unthread.io/
Thanks, checked out and quite fits my needs! Seems these kind of products are new in the scene?
I remember my past team configured a Slack Intercom integration. Don't know the details tho
When talking to customers (about issues, feature suggestion etc), it's often difficult to respond alone, need to talk with devs. I usually share the issue on Slack, discuss it with devs/PMs, draft a response, get it approved, and then share it on Intercom. This process is tedious and kinda feels like being just a message relay.
I wish I could get all CS-related noti on Slack, tag relevant team members and draft & send responses in the same thread. I have similar needs for sales-related email threads and LinkedIn conversations. Am I the only one feeling this inefficiency? How do others handle this in their startups or small teams?