Black listed url in Facebook. Support not replying.(facebook.stackoverflow.com)
facebook.stackoverflow.com
Black listed url in Facebook. Support not replying.
http://facebook.stackoverflow.com/questions/10008027/black-listed-url-in-facebook-support-not-replying
2 comments
The unhelpful answer is that this is an unfortunate possibility when building your business on top of another business.
IANAL; have you looked down any legal avenues?
IANAL; have you looked down any legal avenues?
> IANAL; have you looked down any legal avenues?
I'd have thought it went something like "Facebook's servers; Facebook's rules". They don't have to allow any content they don't want, and if they had a spam coming from an URL they're probably going to block that.
It's unfortunate that a company's customer got that whole company banned from Facebook. It could be a lot worse - all those networks could share data about who they've banned and the company could be banned across Twitter and etc as well.
I'd have thought it went something like "Facebook's servers; Facebook's rules". They don't have to allow any content they don't want, and if they had a spam coming from an URL they're probably going to block that.
It's unfortunate that a company's customer got that whole company banned from Facebook. It could be a lot worse - all those networks could share data about who they've banned and the company could be banned across Twitter and etc as well.
Here at Cabanova we take abuse complaints very seriously and take down any phishing / spam sites, our users make. It's the same as banning gmail.com if some user sent a SPAM mail.
It's a shame that Facebook takes so long to answer or give feedback to it's support requests. I know there are probably many support requests but this is unacceptable behavior.
It's a shame that Facebook takes so long to answer or give feedback to it's support requests. I know there are probably many support requests but this is unacceptable behavior.
> It's the same as banning gmail.com if some user sent a SPAM mail.
Very many sites get blocked because of the actions of their users.
A quick websearch found this:-
(http://www.419scam.org/419-cabanova-com.htm)
I don't know anything about how Facebook works, but that's enough to have you in some email blocklists for some time.\
> I know there are probably many support requests but this is unacceptable behavior.
No. It is frustrating for you, but it is not unacceptable. They've had malware / spam / phishing coming from your domain. They've blocked your domain. That's good behaviour.
Very many sites get blocked because of the actions of their users.
A quick websearch found this:-
(http://www.419scam.org/419-cabanova-com.htm)
I don't know anything about how Facebook works, but that's enough to have you in some email blocklists for some time.\
> I know there are probably many support requests but this is unacceptable behavior.
No. It is frustrating for you, but it is not unacceptable. They've had malware / spam / phishing coming from your domain. They've blocked your domain. That's good behaviour.
We have our main URL black listed by Facebook for almost half a year now. What can we do in order to get some reply from the support team ?
We're a sitebuilder: http://www.cabanova.com. We give our users a free url: username.cabanova.com. One of our users got us black listed in Facebook about half a year ago. We acted very quick and disabled / removed the spammy user site. Nevertheless we noticed that we could not post anything with our url: http://www.cabanova.com in Facebook.
We tried to contact Facebook support several times even sent an official letter, but we got NO reply. What can we do ?
Facebook is really important to us.
Please advise.