The ultimate Dilbert moment: 100% Customer Dissatisfaction(blog.supportbee.com)
blog.supportbee.com
The ultimate Dilbert moment: 100% Customer Dissatisfaction
http://blog.supportbee.com/2011/05/06/the-ultimate-dilbert-moment-100-customer-dissatisfaction/
That said, a software system which sorts and analyzes customer complaints based of language recognition could provide a lot of value.
Having it send automated, keyword based responses, probably not the best idea, though.