Next generation of customer relationship management (CRMs)?

8 pointsby mindfulbeevor 15 Jahren5 comments

Something better then Salesforce?

4 comments

bergievor 15 Jahren

Do you think if facebook was tweeked that it could be a good CRM?

Salesforce is king of customization, but there are many niche (small) players that may be considered 'better' in their respective fields.

ig1vor 15 Jahren

Verticalization.

profitbaronvor 15 Jahren

There's a PDF presentation about the next generation CRM - http://www.textminingnews.com/presentations/SPSS.pdf

Additionally, here are 6 idea's for the next generation CRM - http://www.customerthink.com/blog/six_ideas_for_next_generat...