Frontier customer bought his own router–but has to pay $10 rental fee anyway(arstechnica.com)
arstechnica.com
Frontier customer bought his own router–but has to pay $10 rental fee anyway
https://arstechnica.com/information-technology/2019/07/frontier-customer-bought-his-own-router-but-has-to-pay-10-rental-fee-anyway/
3 comments
In this case, just refuse to sign for the delivery package.
Normally, the provider will let the service work anyway, and then at the end of the year, point out that they never delivered the hardware, they'll check the records, and refund you.
Normally, the provider will let the service work anyway, and then at the end of the year, point out that they never delivered the hardware, they'll check the records, and refund you.
How is this not illegal? if they are charging a rental fee for something they are not renting?
They can easily say it's a condition of the rest of the service.
If you don't like it, don't sign up in the first place.
If you don't like it, don't sign up in the first place.
Exactly, they can just call it a "device management fee" "provisioning fee" or some such.
I was told I was required to keep it even if I did not want it, and I would have to return it at the end of service.