Prerequisites For Setting Up A Business-Driven Web 2.0 Effort(socialcustomer.com)
socialcustomer.com
Prerequisites For Setting Up A Business-Driven Web 2.0 Effort
http://www.socialcustomer.com/2007/02/prereqs_for_set.html
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http://www.socialcustomer.com/2007/02/prereqs_for_set.html
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