AWS Gave 10% Credit for S3 for Feb 28th Outage(imgur.com)
imgur.com
AWS Gave 10% Credit for S3 for Feb 28th Outage
http://imgur.com/a/mhscH
2 comments
As per their SLA:
Monthly Uptime Percentage, Service Credit Percentage
Equal to or greater than 99.0% but less than 99.9%, 10%
ref: https://aws.amazon.com/s3/sla/
Monthly Uptime Percentage, Service Credit Percentage
Equal to or greater than 99.0% but less than 99.9%, 10%
ref: https://aws.amazon.com/s3/sla/
It reflects their SLA policies and docs, no surprise here. My AWS sales contact confirmed there's no problem with such demands (and basically they won't waste your time asking for failing X-Request-Id's or deny there was a problem).
What will be more interesting is how they'll deal with credit demands on all the S3-dependent services that were down at the same time. My company AWS bill is only 20% of S3@us-east-1, so we were completely down for 4+ hours and can only claim for 2% of our previous bill (woohoo).
But if we add Cloudfront, part of EC2, SWF, etc. it can become a different story.