5 rules to get customer support right(alwaysnewmistakes.wordpress.com)

4 pointsby abarreravor 18 Jahren3 comments

alwaysnewmistakes.wordpress.com

http://alwaysnewmistakes.wordpress.com/2008/03/13/customer-support/

2 comments

There are 6 rules here, and with text like "In the end you won’t get nothing out of a confrontation", I find this quite hard to read and take seriously. There may be some gems in here, but it's in need of editing.

abarreravor 18 Jahren

Hi Paul, probably a bad translation as my mother tongue isn't English ;) About the 6 rules, the last one isn't really a rule but an additional point. Maybe I should separate it so it doesn't creates confusion.

kmckeaiggvor 18 Jahren

I have found you really just need one rule: Care about the customers problem. Just care. It is important to be clear that you can't fix every problem. It is also important to fix the problems you can... but I have found that whether you fix the problem or not, you will win customers over if you actually just care about them and their problem.