Mirrors and Elevators: what is the user problem?(signalvnoise.com)

2 pointsby asharpeقبل 12 سنة1 comments

Mirrors and Elevators: what is the user problem?

http://signalvnoise.com/posts/1244-defining-the-problem-of-elevator-waiting-times

1 comments

jhwhiteقبل 12 سنة

Houston airport encountered the boredom syndrome where people were waiting too long to get their baggage. The solution? Make them walk further to give baggage handlers more time to get the bags out.

Complaints dropped to near zero.

http://www.nytimes.com/2012/08/19/opinion/sunday/why-waiting...