Snap is recalling and refunding every drone it ever sold(theverge.com)
theverge.com
Snap is recalling and refunding every drone it ever sold
https://www.theverge.com/2024/2/1/24058119/snap-recall-pixy-drone-refund
2 comments
The product was killed off due to being a failure ~2 years back. Presumably they don't want to manufacturer an alternative battery/alternative charger circuit and figure most people probably won't bother returning the drone as they forgot about it anyways so are just offering a full refund to anyone who remembers theirs even exists and is willing to mail it in as proof.
OTOH they almost certainly don't want a bunch of defective batteries coming in the mail when the ultimate resolution they'd perform is the same as you'd perform locally.
OTOH they almost certainly don't want a bunch of defective batteries coming in the mail when the ultimate resolution they'd perform is the same as you'd perform locally.
This.
Why don't you just dispose of the battery yourself, and snap send you a new battery? And you keep the drone?
Why don't you just dispose of the battery yourself, and snap send you a new battery? And you keep the drone?
It may or may not be a requirement of the recall program to actually get the product back, whether or not it makes sense in the context of then not being possible to ship a possibly dangerous battery via any normal shipping method.
My guess is it's not the battery but the charging system that is the issue. If it's over charging, or not discharging to storage voltage properly then the batteries will puff up and can get punctured and catch fire.
What delivery company is going to want to transport lithium batteries that you're shipping back because they are a fire hazard above and beyond the usual fire risk lithium batteries already present?
Makes total sense to me that posting or couriering faulty Li-* batteries isn't something a responsible company would encourage.
UPS lost a 747 over Dubai due to a Li battery fire, the delivery industry got a lotttt more careful about Li batteries after that.
Makes total sense to me that posting or couriering faulty Li-* batteries isn't something a responsible company would encourage.
UPS lost a 747 over Dubai due to a Li battery fire, the delivery industry got a lotttt more careful about Li batteries after that.
That was in 2010, apparently bulk lithium batteries were on board:
https://en.m.wikipedia.org/wiki/UPS_Airlines_Flight_6
https://en.m.wikipedia.org/wiki/UPS_Airlines_Flight_6
I don't even use the app, but I wanted one these just play around with.
.. WTF? "we want all but the dangerous bit back"