How to Handle Customer Escalations as a Software Engineer(ido50.net)
ido50.net
How to Handle Customer Escalations as a Software Engineer
https://ido50.net/rants/how-to-handle-customer-escalations
1 comments
Excellent. Remember, customers don't care about your app, per se. They don't want to become an expert user of your app. Customers care about getting their own work done and they hope that your app will assist them to do so. They want the hole, not the drill.